GOOGLE REVIEWS
5.0
★★★★★
450+ Google reviews
Every one earned, one family at a time.
Since 2001, buyers, homeowners and agents keep saying the same things: Chip treats you like family, someone always answers, and the closing happens on time.
FOUNDER-LED SINCE 2001
“We bought our first home over 30 years ago when Chip Poli, the owner, would come to our home to fill out applications personally. Over a dozen houses later, I cannot imagine going anywhere else.”
★★★★★ Kristen D. · Client for 30+ years · Google review
What people say most.
“Always answers”
Calls and emails answered fast, often same day.
“Patient with every question”
First-time buyers say it most.
“Closed on time”
Some in under three weeks.
“Treats you like family”
Clients come back for 30+ years.
IN THEIR WORDS
Buyers. Homeowners. Agents.
A few favorites from 450+ five-star Google reviews.
Buying
10 featured
★★★★★
“Chip and Sarah at Poli mortgage are top shelf in the world of mortgage brokers! Not only did they do a great job with the logistics and communicating every step of the way. They were there when issues arrived with a positive “we will figure it out” attitude. I will be using Poli mortgage for each and every future mortgage or refinance.”
★★★★★
“There aren’t enough words to thank Sarah for everything she did for us. Buying a home can be overwhelming, but she made us feel supported, informed, and genuinely cared for every step of the way. She went above and beyond in ways we’ll never forget. No matter how many questions we had, she was always patient, responsive, and willing to do whatever it took to help us.”
★★★★★
“Sarah was an absolute wonderful person to work with! This was my wife and I’s first home purchase so naturally, it was quite stressful. Sarah treated us with compassion as well as tremendous professionalism throughout the whole process. Nothing during the whole process could have been easier or streamlined.”
★★★★★
“Working with the Poli Mortgage Group has been a pleasure. From the first phone call to the final call we were met with a pleasant professional each time. We worked with Chip who explained everything we needed to make a smooth transaction.”
★★★★★
“I couldn’t be happier with my experience dealing with Poli Mortgage. Chip was extremely helpful from day 1 and made me feel much better about the process.”
★★★★★
“Sarah led us through our entire experience one step at a time, making what can be a very stressful process of financing a home smooth and simple! She always answers right away and truly made our process and experience seamless! Cannot recommend her highly enough!”
★★★★★
“I can’t stress enough how wonderful my experience was working with Sarah at Poli Mortgage. From the very beginning, she provided valuable insight and was incredibly patient with all my questions as a first-time home buyer.”
★★★★★
“Sarah Joy is a consummate professional. She gracefully handled every question, every twist and turn, all with good cheer and an extremely positive approach. She relieved anxiety when it briefly crept in and somehow made the whole experience a pleasure.”
★★★★★
“Poli really was amazing. They were easy to work with, always responsive and even met our short turnaround time of 36 days between our offer letter to the seller and our closing date.”
★★★★★
“Sarah and team did a great job helping me through the process of obtaining a mortgage. They were very responsive to all inquiries by email or phone, were efficient in the approval process, minimizing requirements/paperwork as much as possible.”
Refinancing
3 featured
★★★★★
“I reached out to Poli Mortgage and left a message and Chip called me back right away. Chip is very good at what he does and was able to find me an even lower rate with the same criteria as my original mortgage within days! Sarah is the best and helped me with everything throughout the whole process. We closed in less than 30 days!”
★★★★★
“Excellent experience with Poli mortgage! I did my research and they had the best rates by far and were transparent and helpful throughout:) This is not my first refinance and it was a somewhat complex cash out.”
★★★★★
“I recently refinanced with Poli Mortgage. They were great to work with. There were certain times during the process when I had questions. All of my emails/phone calls were answered within 24 hours.”
Repeat clients and agents
5 featured
★★★★★
“We have been doing business with Poli Mortgage group since we bought our first home over 30 years ago when Chip Poli, the owner would come to our home to fill out applications personally. Over a dozen houses later, I cannot imagine going anywhere else. Sarah Zagaglia-Joy the branch manager is the most efficient, friendly and adept loan manager there is. Our latest loan took less than three weeks from purchase to closing thanks to her.”
★★★★★
“Oh my, where to begin? Poli Mortgage Group is incredible! I worked with Chip and Sarah as they represented my buyers who ended up switching lenders mid-transaction. When I tell you Sarah treats this as if it’s her own transaction… She worked overtime to get my buyers a competitive rate lock. Thank you Sarah and Chip!!”
★★★★★
“The Poli Mortgage team is the best company I have ever dealt with in any business. Fast response, quick answers, knowledge transfer in mortgage speak that makes sense always.”
★★★★★
“I have used Poli as my lender for the second time and it has never disappointed me. The staff of Poli are so professional and knowledgeable and at the same time so much customer friendly.”
★★★★★
“Working with Poli Mortgage was a great experience. The communication is wonderful. They walked you through everything that is required of and were there every step of the way. Great company with great people!”
WE WRITE BACK
Every review gets a personal reply.
Reply to Kate M.
“Kate, you are amazing! I really enjoyed working with you and our clients. Thank you so much for the kind words! I truly, truly appreciate!”
Poli Mortgage GroupReply to Alexander G.
“Alex, I love helping everyone and love helping first time homebuyers. It can be stressful and I loved guiding and helping you and Shannon. Keep in touch!”
Poli Mortgage GroupReply to Ann Y.
“Ann - it was an absolute pleasure working with you. Thank you so much for trusting in us!”
Poli Mortgage GroupYOUR TURN
Ready to write your own five-star story?
Start online in about 15 minutes, or just reach out. Either way, you get a real person who knows your name.
Chip Poli
Founder · NMLS #19598
Call 781-232-8000
E: chipp@poligrp.com
Calls go to our main line, so you always reach a real person.
Sarah Zagaglia-Joy
Branch Manager · NMLS #1914862
Call 781-232-8000
E: sarah.joy@poligrp.com